In an effort to be more health conscious and environmentally friendly, a couple years ago Mr. Money and I bought some Sigg water bottles. The nasty rumors about BPA in Nalgene water bottles (which we had faithfully used for about five years) made us turn up our noses at our brightly colored plastic containers. We believed that aluminum was the way to go, so we chose the Sigg brand water bottles and called it a day. We used them every day for about two years. They got a little banged up, but that didn’t affect the bottle’s function in any way. We loved our Sigg bottles. All was well, until last week I found out that Sigg basically has been pulling the wool over consumers’ eyes with the fact that their water bottle liners contain BPA. Can you see the steam coming from my ears?
At that point, I decided I was done with my Sigg bottle and that was it. Then, after I cooled down a little, I realized that I paid over $20 for this darn water bottle, and I felt deceived. So I sent an email to the company (email@example.com). It was short and sweet.
I purchased two Sigg bottles a couple years ago, and recently learned about the BPA in the liners. Can I get my money back or the bottles exchanged? I am highly disappointed. Thank you.
The next day I received an email back:
Dear Mrs. Money,
We understand your concern and will gladly replace your bottle[s] with brand new SIGG bottles featuring our EcoCare, BPA free liner. We ask that you return your old bottles to us as proof of purchase and so that we may recycle them. Please confirm you have the old liners in all bottles being returned to us by visiting http://mysigg.com/liner – New liner bottles returned to us will slow down the replacement process.
Attached please find our return form.
Please print and fill this out and ship the bottle[s] back to us. Upon receipt, we will issue you a gift certificate pin code good toward the purchase of replacement bottles on mysigg.com, this will include the shipping. No need to return any tops or the caps currently on your bottles, as these are BPA free and may come in handy as extras when you receive your replacement[s].
We enclose a mailing label with the appropriate RMA, please USE THIS shipping label on the outside of your package so that we may expedite the processing of your return. Failure to use this label will cause your package to be misdirected in our warehouse, and seriously delay your replacement.
If you have any questions, please hit reply to this email [firstname.lastname@example.org] and let us know.
Great. They will replace my bottles as long as I ship them back. That’s when I realized that it’s on my dime to send them back. Grr. So I’m kind of torn as to what to do now. Do I eat the expense of shipping them back so I can get them replaced? Do I trust that they won’t “leach BPA”? Do I throw them out and just replace them with Klean Kanteens? I’m not sure what I’m going to do, but I’ll tell you that I wouldn’t recommend purchasing another one to help support a company that’s withheld important information. That’s just wrong.
What would you do?