So sometime last month I made a call to Verizon to add text messaging onto our cell phone plan. We didn’t have any type of text messaging plan so every time we sent or received a text message we were getting charged 20 cents. For example, when I texted Mr. Money and he sent one back we’d be getting charged 80 cents. 20 for me sending, 20 for him receiving, and vice versa. Total rip off, right? That’s why I thought a plan would be worth the money.
I talked with a very friendly representative who informed me that for just $10 a month I can get unlimited mobile to mobile messaging with Verizon phones, plus 500 text messages to other providers. I told her to sign me up. The month goes by, I’m happily texting my hubby, friends, sister, etc. On Friday when I came home, in my inbox was my Verizon bill. $100.20. My previous bill was only $70.39. My bill jumped almost $30 in one month! Of course I freaked out, pulled up the history to see what was costing so much, and that’s when I realized what was going on. The $10 a month only includes my line.
Yep, I had been sending Mr. Money all kinds of text messages thinking it is not costing either of us anything because the lovely rep with Verizon didn’t inform me that the $10 plan I thought would cover both lines didn’t. I made sure to ask her a few times if I decided I didn’t want the $10 a month plan if I could drop it at any time and she did say that is true.
I’m not sure what I should do now. I’m thinking about calling Verizon to see if they will do anything about the charges ($9.60 on Mr. Money’s line alone). I’ve been a customer for seven years. My contract is up with them, meaning I could switch to a new cell phone provider if I chose. I’m thinking about looking into another service provider. At the very least I think I am going to call and drop the text messaging plan on my phone and block texting on both. That’s something we can live without. I can see where Verizon would say it’s my fault because I didn’t ask, but at the same time I feel the rep should have explained it a little more thoroughly.
What do you think I should do?