It Pays to Complain
Last Wednesday I decided I wanted to get my hair cut. I don’t know why, but it’s always a spontaneous decision. I drove to Great Clips, where I normally go, and noticed that there was a line of people waiting to get their hair cut so I decided I’d go to Super Cuts. As soon as I pulled in, I noticed the NO WAIT sign glowing in the window. I should have put two and two together then and realized I shouldn’t go in.
As soon as I sat down, the hair stylist told me we’d go wash my hair. I knew it would be an extra charge, so I politely declined. She said “oh, it’s only $7 and you get a much better cut!” I told her that I didn’t have the time. She then started cutting my hair dry and using these weird scissors. From there, it went downhill even more. By the time I left I had a total mullet hairdo. I was so upset and embarrassed I could feel how hot my cheeks were.
I paid ($15), left her a $3 tip, and left. I went home, looked in the mirror, and got even more mad. I looked so stupid. The next day I ended up going to Great Clips and having a sweet girl there fix my haircut. I was so relieved I ended up giving her a $10 tip. That day I tried calling Super Cuts to complain to a manager. They said she’d be in the next day.
The next day, I called, talked to a manager, explained the whole situation, and asked for a refund since I had to go spend even more money to get it fixed. She said that they only do redos, not refunds and that I could go in sometime in the next few months for a haircut. I declined, because I’ll never step foot in there again, and then she said that because of everything I had to go through that she would refund my money if I brought both receipts in. I went in that night, took my receipts in, and got my refund.
Now, I will say that I almost didn’t call to complain because I am pretty shy and thought that if I called and complained that the stylist would be there and I’d have to deal with her again. I’m glad that I did call because I got my money back. I kept my cool, was very nice, and explained the situation thoroughly. It all worked out in the end.
Have you complained about bad service and it paid off?