Costco’s Return Policy Rocks!
Even though I have advised not to forget to return things because it costs money, sometimes I fall into the trap myself. Back when we were installing the laminate flooring from Costco into our living room, we went a little overboard when we were buying and ended up with three extra boxes. Needless to say, they sat in my basement untouched because I thought that I may need them or we may decide to replace the flooring in another room. That didn’t happen.
I thought I would search for the Costco return policy. I decided that it was time to take the bull by the horns and try to take it back to Costco for store credit. I was hoping they would be able to look up when we purchased the items by using our membership card. If they wouldn’t return it, I wasn’t going to complain because I was the one that made the mistake of not keeping my receipt and paying attention to how long I had the items. I was willing to take responsibility because it was my fault I lost the receipt.
I drove the boxes back to Costco, loaded them onto a cart, wheeled them into the customer service area, and waited for someone to come available. I walked up to them, explained that I would like to return these but didn’t have a receipt. They looked it up with my membership card, made the return, and gave me cash in hand. Wow. I was very happy.
One of the best Costco membership benefits is that they have such an awesome return policy. I think it’s innovative that they can search for your purchase using your card. If other stores would do the same, it would be much easier to return items at other stores. Of course, if you paid cash, your receipt wouldn’t be able to be located using your credit card or debit card number.
I have always heard great things about Costco, and will continue to be a loyal customer. I am so happy with Costco’s return policy. I think that’s awesome that they are able to look it up by membership card, so that in case you are scatterbrained like me you can still get your money back. What a great example of awesome customer service.
The Costco return policy isn’t the only benefit of having a Costco membership. One of the main reasons we purchased a Costco membership was because their dog food is such high quality for a good price. We had been purchasing a lower quality dog food because other brands were too expensive for us. Once we found Costco’s Kirkland brand dog food, we were hooked. They also carry many organic vegetables and fruits, especially frozen fruits, which we use a lot since we learned how to make a green smoothie. I love that we can afford to feed all of our family well using our Costco membership.
Do you shop at Costco or Sam’s? What do you like most about them?
The Costco Return Policy Rocks!