Choosing Customer Service over Cost


cust.jpgI’ve had over 7 years now working in some form of customer service.  I believe that when I am a consumer at a business I should be treated as if I am a valued client and that my business is appreciated.  That’s how I try to handle all my customer interactions. It’s also no surprise that I’m very frugal and don’t like spending extra money unless it’s absolutely necessary.  One thing that I will spend extra money on is good customer service, whether it be for a haircut, restaurant service, or blog hosting.

I’ve been having so much traffic with my blog that I’ve had to upgrade my hosting package with my host three times.  I’ve been on pins and needles worrying about whether they were going to transfer everything in time so my site wouldn’t go down.  After I was upgraded to the highest package they offer, I decided that I would be looking for another host.  I wanted one that would provide excellent customer service.  I am now a customer of LunarPages, and couldn’t be happier.

Being frugal and saving money is great, but if you’re constantly worried about something (like my site being down) is the money the biggest factor?  Not for me.  I’d rather pay a little extra money and have the peace of mind.  That’s worth it to me.  I can’t tell you how relieved I am to know that I am in good hands now.  Mrs. Micah from Blogcrafted was so fantastic to help me out with transferring everything over.  I can’t say enough good things about her services.  She was so attentive, quick, and the whole transition went better than I had ever imagined.

The lesson I learned from this situation is a good one.  I’ll make sure that I’m spending my money on things that mean the most to me.  Things that will make my life easier and put my mind at ease.  I hope you are able to do so as well.

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