Last week I received a call from my uncle, who said he had some banking questions to ask me. He said that he had transferred money from his savings account to his checking about three weeks ago and he noticed that it wasn’t on his statement. He wondered why it would take that long to show up and what he should do. I told him that chances are the teller or the branch is out of balance and they would certainly appreciate a call since they may not know where the error is. He called the next day, talked to the manager, and she said that no one was out of balance and it must be his mistake.
He asked me what exactly happens when an error is made like this. I told him that bank employees definitely do make mistakes, and that honesty is always the best policy and that sooner or later I’ll bet the bank realizes the mistake and debits his account. The bank can do that, you know.
When we lived in Colorado, I had a friend who made a deposit to her savings account one day of $1,000 and then went home and checked online and realized that the teller had deposited $10,000 instead! She was thinking that they wouldn’t catch it and she would be a little richer. Of course, that night at posting the proof department caught the error and corrected the mistake.
I also know of instances where things didn’t work out so well. One day when a teller went to balance she realized she was $900 short. She thought she had incorrectly put a $100 deposit in as $1,000 cash and gave the customer too much money. She called the customer, the customer insisted that he gave her $1,000 and she was stuck with the outage.
Basically it all boils down to this- if a teller makes a mistake, chances are the proof department will find it. If you notice the error, bankers definitely do appreciate the heads up. They can and will debit your account to put the teller and bank in balance.
Have you ever been credited too much money? Did you say something?